As a former REALTOR, I used Act. While Outlook has its positives, I found Act a lot easier to customize and there were more direct contact management functions i.e. Creating Lists, by just typing the new answer in (the drop down would then contain the new whatever)
I think the call back reminder and the next steps were more customized to someone in sales rather than just a database.
You will find your own system that works. There are some that swear by Outlook, some by Goldmine and some Act.. but you also have to try them out yourself.
One of the hardest things when getting into Real Estate is that you have SO much to do.. and yet while Contact Management is very critical.. there are so many critical things when you first start out.
Make it simple, start out with a Xcel file for now and then later import your files into whatever system you decide on.
Real Estate is a tough field and I wish you the very best. Go get 'em!
I wish you well!
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